Her report6 Jul to 16 Aug 2026
In six weeks I handled 1,123 conversations. My first reply took a median of 15.6 seconds. I saved 190 leads with their contact details. 69% of the conversations came outside office hours.
At work today for Coursemology, 111 Manpower, Aestheticar, Associates Consulting and Cantley LifeCare.
Most enquiries arrive after you've closed.
These are one training provider's enquiries over six weeks, by the hour they arrived. 69% came outside Monday to Friday, 9am to 6pm. The busiest hour was 9pm.
Chart of 1,123 enquiries by the hour they arrived. Enquiries are lowest between 2am and 5am, pick up from 7am, hold steady through office hours, then climb in the evening to a peak of 94 at 9pm. Your team works 9am to 6pm. Cassie is on shift all 24 hours.
What she does with an enquiry
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Answers
Prices, dates, services and policies, from the knowledge you've approved.
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Qualifies
Asks the questions your team would ask first, so the enquiry arrives sorted.
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Captures
Saves the name, the contact and what they want. Nobody has to re-read chat logs.
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Hands over
Anything that needs a person goes to the right teammate, in the same chat.
Example conversation for a made-up business, Bright Path Training.
Your team stops fielding every question and only sees the ones that need them.
See her at work
To try a live one, send us your website. We'll build a crewmate from it and you can ask her your customers' questions.
CassieBright Path Training
- Visitor: Hi, can I send 6 of my staff for the food safety course?
- CassieYes, we run it for company groups. Which month suits you, and are they all Singaporeans or PRs?
- Visitor: October. 4 Singaporeans, 2 work permit holders.
- CassieThanks. Company bookings are handled by our corporate team, so I'm passing this to Priya. She'll reply here.
- Handed over to Priya
- PriyaHi, Priya here. I have your details from Cassie. Let me send you the October dates.
She works the way you manage.
She follows your rules
- SOPs
- Write the procedure for sign-ups, company enquiries or existing bookings in plain English. She follows it the same way at 3pm and at 3am.
- Topics she answers
- You list what she handles. Anything else is handed to a person or politely declined.
- Rules that can't be switched off
- She only states a price or a figure she has looked up, and she never confirms a booking herself.
- Approved knowledge only
- What she knows is built from your own pages. Nothing reaches a customer until you've signed it off.
SOP · Bright Path TrainingLive
When a company asks about training for its staff
- Ask how many staff, and which course.
- Look up the fee and the funding.
- Save the company, the contact and the deal.
- Hand over to a person.
Topics she answers
- Courses and class dates
- Fees and funding
- Company training
- Job applicationsGoes to a person
New note: holiday closure datesWaiting for your approval
ApproveA person is always one step away
- Handoffs
- She hands over to the right teammate for the topic and takes turns between them, so the load is shared.
- Takeovers
- Step into any live chat, reply yourself, and hand it back. The customer never leaves the conversation.
- Your tray
- Anything she can't decide alone waits for you in one place.
Your crewmate is handling it A person is handling it
Website visitorCorporate enquiry
Handling: Priya
Take overHi, can I send 6 of my staff for the food safety course?
Cassie
Yes, we run it for company groups. Which month suits you?
October. 4 Singaporeans, 2 work permit holders.
Handed over to Priya · Corporate enquiries
Priya
Hi, Priya here. I have your details from Cassie.
Company enquiries take turns between
Priya · this chatNext up: DanielMei Ling
You see everything
- Inbox
- Every conversation in one place, with the page the visitor was on and the ad that brought them.
- Her desk
- What she's doing today, and a weekly report written in her own words.
- Customer records
- Each enquiry saved as a company, a contact and a deal.
- Dry run
- Try a change on her yourself before any customer sees it.
W
Website visitor Is there a weekend class?
A
Aisha Can I use my SkillsFuture credit?
R
Ravi Invoice for last month's course
W
Website visitor Do you do group bookings?
Website visitor
Was onThe Food Safety course page
Came fromA Google ad
SavedCompany, contact and deal
Her weekly reportThis week I handled 148 conversations and handed 9 to the team.
One crewmate on every channel you use
The same name, the same knowledge and the same rules on each. You don't set up and re-teach a separate bot per channel.
Live today
- Website chat
Ready when you connect your Facebook and Instagram accounts
- Facebook Messenger
- Facebook comments
- Instagram messages
- Instagram comments
Start with customer support. Add to the crew later.
Cassie answers customers today. More roles are on the way.
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Hiring now
Cassie
Customer support
ID SUP-001
Reaches WAWebMail
Reports to You
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Coming
Outreach
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Coming
Sales
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Coming
Collections
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Coming
Recruiting
Built first for training providers. Working for other small businesses too.
Training providers. For SkillsFuture training providers, she already knows the funding. She checks eligibility and works out the fee after subsidy from your published rates.
Other small businesses. She's also at work for a manpower agency and a car detailing business. If your customers ask the same questions every day, she can take them.
Six weeks at one training provider
One Singapore training provider on CrewMesh, 6 Jul to 16 Aug 2026. Reply time measured on a 70-conversation sample.
From your website to your first crewmate
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1Send us your website.
We build a first crewmate from it.
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2Ask her your own questions.
In the demo you test her on what your customers ask.
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3Hire her.
Pick her name and face, set her rules, and choose who she reports to.
Pricing
Final plans will depend on how many channels and conversations you need. Ask us for a quote.
From S$499 a month.
IndicativeQuestions owners ask
What happens when she gets something wrong?
It happens, and you can fix it yourself. Every conversation is on record, so you can see exactly what she said. You correct her rules or her knowledge in plain English and the change applies from her next reply. She is also built not to guess. She only states prices and figures she has looked up, and hands over what she can't answer.
Do customers know she's an AI?
She introduces herself by name, like any member of staff. If a customer asks whether she's an AI, she says so.
What won't she do?
She doesn't take payments, confirm bookings or make promises on your behalf. Those go to a person.
Can I use my existing WhatsApp number?
Yes. You link a WhatsApp number you already have with a one-time code. Each crewmate gets one number.
How long does it take to set up?
A first version built from your website can be ready before your demo. Going live means connecting your channels and approving what she knows.
What does it cost?
From S$499 a month, as a guide. We'll quote once we know your channels and volume.
Meet your first crewmate.
Tell us where to reach you. We'll build a crewmate from your website and show her answering your own customers' questions.